Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the Evnao platform and services (the “Service”). By creating an account or using the Service, you (“Customer”) agree to be bound by these Terms and our Privacy Policy and any other referenced policies. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Definitions

“Customer Data” means all information and content provided or uploaded by Customer to the Service (including conversation logs, files, FAQs).
“Service Data” means data automatically collected about your usage.
“Subscription” means your paid plan (Free, Starter, Pro, Business).
“Platform” means Evnao’s software, web UI, APIs, and related technology.

3. Account and License

Evnao grants Customer a revocable, non-exclusive, non-transferable license to access the Service solely for Customer’s internal business use. Customer shall maintain the confidentiality of its account credentials. Customer owns all Customer Data. Customer grants Evnao a limited license to process and store Customer Data solely to provide the Service. Evnao owns all rights in the Platform itself.

4. Subscription, Fees and Billing

Customer must select a Subscription tier and pay the associated fees as described on the Site. Payments are processed by Paddle, the Merchant of Record; Evnao does not store any card data. Subscription fees are billed in advance on the chosen billing cycle. Unused subscription months are non-refundable, except as required by law. Evnao may change prices with 30 days’ notice.

Refunds: Any refund or credit requests must be directed to Paddle. Evnao may grant refunds in rare cases of demonstrable errors. No refunds for change of mind or unused time, except where local law mandates a “cooling-off” period.

5. Data Retention and Usage

By default, Evnao retains conversation transcripts for 0 days on the Free plan, 30 days on Starter, 90 days on Pro, and up to 1+ year on Business (if requested by Customer). These retention limits apply to chats and files; after expiration, data is deleted and unrecoverable.

Evnao offers an optional Zero Data Retention (ZDR) mode: when enabled, all inputs/outputs are deleted by the third-party AI providers as soon as possible.

Customer Obligations: Customer is responsible for obtaining any necessary consents from end-users under applicable law. Customer may export its data at any time via the UI.

6. Use of the Service

Customer shall not use the Service for illegal purposes. The Service is provided “as is”; Evnao does not guarantee results or that the AI will be error-free. Customer acknowledges that AI-generated responses may be imperfect; the Customer remains responsible for verifying critical information. Evnao is not a substitute for professional advice.

7. Acceptable Use

Customer shall not (a) violate any laws, regulations, or third-party rights via use of the Service; (b) reverse-engineer the Platform; (c) interfere with the Service security or integrity; or (d) attempt to use the Service for market research on the technology or for benchmarking the providers. Evnao reserves the right to suspend accounts engaged in abuse or spamming.

8. Intellectual Property

Evnao and its licensors retain all IP rights to the Platform. Customer retains all rights to Customer Data. Customer grants Evnao a worldwide, royalty-free license to use Customer Data for service provision and improvement. Customer may not remove Evnao’s copyright or trademark notices from the Service.

9. Confidentiality

Each party will protect the other party’s confidential information with reasonable care. Evnao may also anonymize and aggregate Customer Data for product analytics, but will not disclose any personally identifying information except as required by law.

10. Security Measures

Evnao uses industry-standard security (encryption in transit and at rest, access controls) to protect Customer Data. The Service is hosted on secure servers. If Customer permits, 2FA can be enabled. Customer Data is considered confidential and will not be disclosed except as set forth in our Privacy Policy or this TOS.

11. Data Breach Notification

If a security breach exposes Customer Data in a way that could cause serious harm, Evnao will notify affected Customers within 24 hours of detection and comply with Jordan PDPL and GDPR breach-notification rules. Evnao will also inform the relevant authorities as required by law.

12. Third-Party Providers & LLMs

The Service may integrate with third parties (e.g. Slack, WhatsApp APIs). Evnao is not responsible for external services’ actions. Customer acknowledges that Evnao uses AI models (e.g. OpenAI, Anthropic) to generate responses. By using the Service, Customer consents to sending conversation data to these providers, potentially outside Jordan. Evnao will enter into data processing agreements with them, including Standard Contractual Clauses for transfers.

13. Export Compliance

The Customer shall not access the Service from sanctioned countries, and agrees to comply with applicable export laws (including U.S. and EU restrictions on AI technology).

14. Termination

Either party may terminate for material breach with notice (30 days cure period if not infringement of law). Evnao may suspend or cancel access if payment is overdue. Upon termination, Customer’s access ends, and Evnao will delete Customer Data per our retention policy.

15. Limitation of Liability

To the extent permitted by law, Evnao’s total liability for any claims is limited to the fees paid by Customer in the prior 12 months. Evnao is not liable for indirect, consequential, or punitive damages. This limitation does not apply to death or personal injury from negligence, or to fraud.

16. Indemnity

Customer will indemnify Evnao from third-party claims arising from Customer’s misuse of the Service or violation of law. Evnao will defend Customer against third-party claims of IP infringement on the Platform (unless misuse by Customer voids coverage).

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Hashemite Kingdom of Jordan. Any dispute shall be resolved in the courts of Amman, Jordan (or by arbitration in Amman, at Evnao’s option). Parties waive any conflicting choice-of-law rules. If the dispute involves an EU or UK customer, local laws (e.g. mandatory consumer protections) may apply by operation of law.

18. Miscellaneous

Evnao may modify these Terms with 30 days’ notice. Continued use after notice constitutes acceptance. Customer may not assign these Terms without Evnao’s consent. Notices to Evnao go to our legal email. If any term is found unenforceable, the rest remain in effect.