Customer support, grounded in your business
Support that knowswhen to answer.
Evnao uses approved knowledge, checks live data, and carries the complete context to your team.
Evnao Inbox
Select a conversation and prepare a reply
Interactive preview
Order delivery
Website / English
My package still has not arrived. Can you check it?
Based on the shipping policy and order record
Your order is out for delivery and should arrive before 8 PM today.
Knowledge. Context. A human touch.Interactive preview
Behind every message, a person. Behind every answer, your business.
That’s where Evnao begins.
One conversation, end to end
Every answer has a trail.
A shipping question becomes a sourced answer, with everything your team needs to follow up.
Find the delivery window in your published shipping policy.
Example workflow
Customer message
Where is my order?
Approved source
Shipping policy
Orders marked out for delivery normally arrive before 8 PM local time.
Published shipping policy matched
Prepared reply
Let me check your order’s status and delivery window.
1 of 3
Meet them where they are
Every channel. One inbox.
Keep website, social, and email conversations together, with the customer and conversation history attached.
Unified inbox6
Can I change my address?
Customer and conversation history attached
Choose a channel. Follow the conversation.
One source. The customer’s language.
Answer in your customer’s language, using the same knowledge your team has approved.
Hello.
My order is out for delivery. When should it arrive?
Orders out for delivery normally arrive before 8 PM local time.
Every example uses the same approved shipping policy.
Your team stays in control.
Choose what Evnao knows, review its replies, and step in when a customer needs you.
Knowledge Base
Publish the policies, FAQs, and documents your team trusts. Test the answers before they reach customers.
Human handoff
Pause automation and give a teammate the conversation, draft, and supporting evidence.
Team Inbox
Manage connected channels together, with each customer’s history and conversation owner in view.
Your first answer starts here.
Connect a channel, add your knowledge, and test a customer question before going live.
Read the setup guide- 01
Connect a channel
Start with your website or the customer channel your team already uses most.
- 02
Add approved knowledge
Bring in the policies, FAQs, pages, and documents your team already trusts.
- 03
Run a real test
Ask a real customer question, inspect the source, and adjust the answer before publishing.
Start with one real customer question.
Connect one source, test the answer, and see exactly what reaches your customer and your team.