These Terms of Service (“Terms”) govern your access to and use of the Evnao platform and services (the “Service”). By creating an account or using the Service, you (“Customer”) agree to be bound by these Terms and our Privacy Policy and any other referenced policies. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
“Customer Data” means all information and content provided or uploaded by Customer to the Service (including conversation logs, files, FAQs).
“Service Data” means data automatically collected about your usage.
“Subscription” means the selected Free, Starter, or Pro plan and any active add-on.
“Platform” means Evnao's website widget, dashboard, integrations, scoped server API, and related software. Secret API credentials must be used only from Customer-controlled server environments.
Evnao grants Customer a revocable, non-exclusive, non-transferable license to access the Service solely for Customer's internal business use. Customer shall maintain the confidentiality of its account credentials. Customer owns all Customer Data. Customer grants Evnao a limited license to process and store Customer Data solely to provide the Service. Evnao owns all rights in the Platform itself.
Evnao offers three subscription tiers: Free ($0, no payment required), Starter, and Pro. Starter and Pro are available on monthly, 6-month, and annual billing cycles. Annual plans include a 15% discount compared to the equivalent monthly rate. Current prices are displayed on the pricing page .
Payments and subscriptions may be processed by a third-party Merchant of Record or payment provider on Evnao's behalf. The applicable provider collects payment details, processes charges, and handles sales tax or VAT collection where required. Evnao does not receive or store payment-card numbers or CVV codes. Certain legacy subscriptions may continue to be administered through the provider originally used to create them.
Subscription fees are billed in advance on the chosen billing cycle. Subscriptions auto-renew at the end of each billing period unless cancelled beforehand. Starter includes one social integration; Pro includes all supported social integrations. Support email is included with both paid plans. Social integrations do not carry a separate Evnao add-on fee. Evnao may change prices with 30 days' notice.
The applicable Merchant of Record or payment provider handles transaction-level payment processing and collects applicable sales tax, VAT, or other transaction taxes where required by law. This does not eliminate every tax obligation Evnao or the Customer may independently have under applicable law.
Free is a permanent plan and does not use a free trial. Starter and Pro may include a 7-day free trial. A valid payment method and business-domain verification are required before the trial begins. The regular subscription price is not charged at trial activation.
Unless the Customer cancels before the trial expires, the selected subscription automatically converts to paid and the applicable payment provider charges the disclosed subscription amount. Renewal then follows the chosen billing cycle.
Free trials of paid plans are promotional. Generally, one free trial is available per eligible customer, business, or organization. Creating additional accounts does not guarantee another trial. Deleting an account does not automatically restore promotional eligibility. Attempts to circumvent promotional restrictions may result in denial of trial eligibility. Ambiguous cases may be manually reviewed. Evnao may retain limited pseudonymous anti-abuse records as described in the Privacy Policy .
Cancelling before the trial expires prevents the first regular subscription charge. If the trial is cancelled, access to paid-plan features ends when the trial period concludes.
Cancelling an active paid subscription's auto-renewal prevents future renewal charges. The Customer retains access to paid features through the end of the current billing period. Cancellation does not automatically create a right to a refund for charges already incurred.
Refund eligibility is governed by Evnao's Refund Policy . Cancellation does not automatically create a right to a refund for charges already incurred.
Evnao's scheduled cleanup deletes eligible resolved and closed conversation transcripts after 0 days on Free, 30 days on Starter, and 60 days on Pro. Open conversations are retained so support can continue. The immediate-deletion setting removes eligible resolved conversations on the next cleanup run. Provider-side processing is governed separately by the connected provider's terms.
Evnao does not currently offer or promise provider-side Zero Data Retention. Managed generation uses Z.ai as its primary provider; Google is eligible only for guarded emergency fallback and knowledge embeddings after Evnao confirms paid-service processing. Provider-side processing is governed by each provider's terms.
Conversation file uploads are unavailable on Free. Starter retains attachments for 30 days and Pro for 60 days after resolution or closure, subject to active file and storage limits shown on Pricing.
AI response accounting: Free includes 100 AI responses for the lifetime of the workspace, with no monthly reset; previous workspace usage counts toward this allowance. Paid plans have monthly response allowances. An AI response is consumed when Evnao sends one meaningful model request to analyze, understand, classify, summarize, or generate content. Retrieving a connected source, parsing a supported file locally, reusing an unchanged cached analysis, and ordinary non-AI database operations do not consume a response. Failed provider attempts are released, and an idempotent retry of the same operation is not charged twice. Evnao blocks work that would exceed the plan allowance and does not create an automatic overage charge.
Pro includes one owner-confirmed Build My Knowledge Base run for the workspace. Evnao shows an estimate before confirmation. The build is considered used once a successful AI response has been consumed; cancelling before any AI response is used releases the run. Generated knowledge is a draft and must be reviewed before publication.
Customer Obligations: Customer is responsible for obtaining any necessary notices and consents from end-users under applicable law. Workspace owners can request a machine-readable workspace export from Security settings; some provider-held billing or messaging data must be obtained from that provider.
Customer shall not use the Service for illegal purposes. The Service is provided “as is”; Evnao does not guarantee results or that the AI will be error-free. Customer acknowledges that AI-generated responses may be imperfect; the Customer remains responsible for verifying critical information. Evnao is not a substitute for professional advice.
Customer shall not (a) violate any laws, regulations, or third-party rights via use of the Service; (b) reverse-engineer the Platform; (c) interfere with the Service security or integrity; or (d) attempt to use the Service for market research on the technology or for benchmarking the providers. Evnao reserves the right to suspend accounts engaged in abuse or spamming.
Evnao and its licensors retain all IP rights to the Platform. Customer retains all rights to Customer Data. Customer grants Evnao a limited license to process Customer Data to operate, secure, troubleshoot, and support the Service. Evnao does not obtain ownership of Customer Data. Customer may not remove Evnao's copyright or trademark notices from the Service.
Each party will protect the other party's confidential information with reasonable care. Evnao may create aggregate operational metrics that are not reasonably linkable to a person or Customer for service security, reliability, capacity planning, and product analytics. Evnao does not use Customer Data to train or fine-tune its own general-purpose generative-AI models.
Evnao maintains technical controls described on its Security page, including transport encryption, encrypted integration credentials, tenant-scoped access, signed provider webhooks, rate limits, audit records, and optional authenticator MFA. No security control eliminates all risk. Customer Data is treated as confidential and disclosed only as described in the Privacy Policy, these Terms, or applicable law.
If Evnao confirms a personal-data incident requiring notice, it will notify affected Customers and authorities without undue delay within the time required by applicable law. Initial notices may be supplemented as the investigation develops.
The managed Service uses Google Cloud, Supabase, and Cloudflare for application, database, traffic, security, and private object-storage infrastructure; a third-party Merchant of Record or payment provider for checkout, subscription administration, and payment processing; Z.ai for primary AI generation; Google for guarded AI fallback and knowledge embeddings; Brevo for email; and optional PostHog analytics only after consent. Customer-selected integrations may involve Meta, Telegram, Shopify, Zendesk, Calendly, or customer-configured HTTPS destinations. Certain legacy subscriptions may continue through the processor named in the original checkout agreement. Transactions may also be subject to the applicable payment provider's terms and policies. Customer-authorized Shopify, Zendesk, Calendly, or custom HTTPS connections send only the data required for the requested operation. External services operate under their own terms. Current subprocessors and transfer safeguards must be reviewed for the Customer's deployment before regulated use.
The Customer shall not access the Service from sanctioned countries, and agrees to comply with applicable export laws (including U.S. and EU restrictions on AI technology).
Either party may terminate for material breach with notice (30 days cure period if not infringement of law). Evnao may suspend or cancel access if payment is overdue. Upon termination, Customer's access ends, and Evnao will delete Customer Data per our retention policy.
To the extent permitted by law, Evnao's total liability for any claims is limited to the fees paid by Customer in the prior 12 months. Evnao is not liable for indirect, consequential, or punitive damages. This limitation does not apply to death or personal injury from negligence, or to fraud.
Customer will indemnify Evnao from third-party claims arising from Customer's misuse of the Service or violation of law. Evnao will defend Customer against third-party claims of IP infringement on the Platform (unless misuse by Customer voids coverage).
These Terms are governed by the laws of the Hashemite Kingdom of Jordan. Any dispute shall be resolved in the courts of Amman, Jordan (or by arbitration in Amman, at Evnao's option). Parties waive any conflicting choice-of-law rules. If the dispute involves an EU or UK customer, local laws (e.g. mandatory consumer protections) may apply by operation of law.
Evnao may modify these Terms with 30 days' notice. Continued use after notice constitutes acceptance. Customer may not assign these Terms without Evnao's consent. Notices to Evnao go to our legal email. If any term is found unenforceable, the rest remain in effect.
By using Evnao's services, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy.