Verified order lookup
The Shopify action requires both order number and checkout email before reading the matching order.
Evnao for ecommerce
Resolve common order questions without inventing order data.
Use approved store policies for general answers and a verified Shopify connection for a live order lookup after the customer supplies the required identity details.
Order resolution
Verified workflow
Customer identity
Order #992 · checkout email
Verified store lookup
Fulfillment status returned live
Customer-safe result
Your order is out for delivery today.
Private fields withheld
Operational risk
Customers expect immediate answers about delivery, returns, and order status, but a general AI model cannot safely infer a private store record.
Safe working state
Evnao separates policy knowledge from live customer data and escalates when a verified result or human decision is unavailable.
Product view
Designed around the work, not decoration.
Illustrative layout of the shipped workflow. Live workspace screens use tenant data and permission checks.
Evnao workspace
Illustrative product flowIncoming · Website
Where is order #992?
Shopify lookup
- Order number supplied
- Checkout email matched
- Live fulfillment status returned
Customer-safe answer
- The order is out for delivery.
- No unrelated order fields are exposed.
- An agent can take over from the same thread.
View in the workspace
Working system
What has to be true.
Each capability maps to a real product state, verified connection, or deliberate boundary.
Store policy knowledge
Published shipping, return, warranty, and product information grounds general answers.
Controlled refund workflow
Evnao never fabricates a refund result; write-capable actions require explicit approval and idempotency.
Shared support context
Agents see the customer request, source, knowledge, and verified business result together.
Working sequence
Move only when the evidence is ready.
01
Ask
A customer asks about an order or policy.
02
Identify
Evnao collects only the fields the lookup requires.
03
Verify
The connected store returns the matching record.
04
Answer
Evnao replies or hands the case to a person.
Customer operations
The workflow continues after the answer.
Every solution can carry the same customer identity into accountable follow-up work without fabricating an external system result.
Customer record
Conversation history, ownership, activity, and status.
Lead & pipeline
Buying intent, next action, value, stage, and outcome.
Booking & feedback
Appointments, private feedback, and review requests.
Recover
Abandoned inquiries and missed follow-ups become visible work.
See the workflow before you configure it.
Use the guided product demo to follow a real support request through Evnao.