01
Conversation volume
Counts are derived from persisted tickets and messages within the selected workspace.
Live support analytics
Understand the support work that is actually happening.
Evnao calculates operational metrics from tenant-scoped tickets and messages. Empty workspaces show an empty state; they do not receive seeded performance numbers.
Support analytics
Illustrative product motion
Conversation demand
Illustrative product view
VolumeResponseKnowledge gaps
Every point remains traceable to workspace events.
Support measurement flow
Recorded workspace events become inspectable operational metrics.
System view
Signals in
01Tickets
02Messages
03Ratings
Analytics Engine
Event aggregation
Outcomes
01Operational viewEvidence attached
What breaks
A ticket count alone cannot explain why customers wait, which channel creates demand, or where the knowledge base keeps failing.
The operational change
Volume, response, resolution, channel, and knowledge signals stay connected to the conversations that produced them.
Product view
Turn workspace events into an inspectable signal.
Illustrative layout of the shipped workflow. Live workspace screens use tenant data and permission checks.
Read the signal, then inspect its evidence
All channels · product workflow
Conversation demand
Illustrative product view · source events retained
Conversation volume
Response time
Knowledge gaps
Signal
Demand changed
Demand is connected to real conversations.
Evidence checked
Ticket and message timestamps
Channel source retained
Empty states remain explicit
Capability map
Built around this job.
Every surface below maps to a working product state, server action, or provider-backed workflow.
02
Response and resolution
Operational timing uses real message and ticket state timestamps rather than showcase values.
03
Channel mix
Website and connected provider conversations remain attributable to their source.
04
Knowledge signals
Unanswered patterns and source performance help owners decide what information to improve.
Working sequence
From event to decision.
- 01
Receive
A message becomes a tenant-scoped conversation.
- 02
Measure
Message and ticket events contribute to operational metrics.
- 03
Inspect
Owners review demand and response patterns.
- 04
Improve
The team updates knowledge, staffing, or automation.
Connect the metric to the conversation.
Explore the operational view without seeded numbers or detached predictions.