01
One live inbox
Website, email, Telegram, WhatsApp, Instagram, and Messenger conversations arrive in one tenant-scoped queue.
See the queue, ownership, priority, and customer context without switching providers.
ExploreProduct capabilities
Customer work that moves from question to outcome.
Evnao combines support, customer records, leads, sales, bookings, feedback, recovery, knowledge, analytics, and human ownership. This is the working system—not a catalog of decorative controls.
One support workflow
Illustrative product motion
Customer question
The original channel and conversation remain attached.
Approved context
Published knowledge is checked before a reply is prepared.
Answer or handoff
The customer gets a grounded answer or a visible human owner.
One support system
Customer channels enter one governed support workflow.
System view
Signals in
01Website
02Messaging
03Email
Evnao
Support engine
Outcomes
01Grounded answer
02Human handoff
02
Grounded answers
Import FAQs, documents, and approved websites. Hybrid full-text and vector retrieval keeps answers tied to your material.
Review sources, indexing health, and the knowledge used for a response.
Explore03
AI you control
Set tone, escalation rules, response limits, and business-specific Q&A from the dashboard.
Test an answer before customers see it and pause automation when a person takes over.
Explore04
Human handoff
Agents can take over, add internal notes, assign owners, change priority, and reply through the original channel.
The conversation keeps its history and stops AI from talking over the assigned person.
Explore05
Live analytics
Operational metrics are calculated from your tickets and messages, with explicit empty states instead of demo numbers.
Track volume, resolution, response time, channel demand, and knowledge gaps.
Explore06
Workspace control
Role checks, encrypted provider secrets, signed webhooks, audit events, and plan-based retention protect customer data.
See exactly which controls are implemented without unsupported certification claims.
Explore07
Customer CRM
Conversations create tenant-scoped customer records with ownership, status, activity, leads, bookings, feedback, and recovery work.
Open one relationship timeline instead of reconstructing the customer from separate tools.
Explore08
Leads and pipeline
Capture buying intent from the inbox or customer record, qualify it, and move real opportunities through workspace stages.
Keep value, next action, owner, and expected close date visible until the outcome is won or lost.
Explore09
Bookings, reviews, and feedback
Schedule customer-linked appointments, record review requests, and keep private feedback separate from public reviews.
Operations and customer voice remain attached to the same record.
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Recover
Manage abandoned inquiries, stale leads, missed follow-ups, buying intent, and interrupted payments without fake recovered revenue.
Starter supports manual work; Pro can add verified rules and approved automation.
ExploreSee how the pieces work together.
Follow a customer question from the website widget through knowledge retrieval, a real reply, and human takeover.