01
Articles and FAQs
Draft, publish, update, and remove business-owned answers with explicit visibility state.
Approved knowledge
Give the assistant facts it can retrieve and owners can review.
Create articles and FAQs, import supported documents, connect approved websites, inspect indexing health, and keep draft material out of customer answers.
Knowledge retrieval
Illustrative product motion
Website
Approved pages
Documents
Parsed content
Business Q&A
Owner answers
Published index
Workspace and publication filters stay attached.
Knowledge retrieval flow
Approved sources become searchable context for a grounded answer.
System view
Signals in
01Documents
02Web pages
03Business Q&A
Knowledge Engine
Hybrid retrieval
Outcomes
01Grounded answerSource retained
What breaks
A general model does not know a business’s current policies, products, or procedures and can sound confident while being wrong.
The operational change
Evnao retrieves tenant-scoped, published knowledge through hybrid full-text and vector search before composing an answer.
Product view
Watch approved sources become a grounded answer.
Illustrative layout of the shipped workflow. Live workspace screens use tenant data and permission checks.
Trace an answer back to approved knowledge
Customer question · product workflow
Approved sources
Returns policy
Published document
Shipping page
Synced website
Owner Q&A
Approved answer
Question matched
What is the return window?
The reply uses approved policy text.
Published policy matched
Workspace filter applied
Capability map
Built around this job.
Every surface below maps to a working product state, server action, or provider-backed workflow.
02
Document import
Supported text, PDF, and DOCX sources are parsed, indexed, and shown with recoverable errors.
03
Website sources
Approved same-origin pages can be imported and resynced with bounded crawling and source status.
04
Hybrid retrieval
Full-text and vector matching work together while preserving workspace and publication filters.
Working sequence
From source to grounded answer.
- 01
Connect
Add a source the business approves.
- 02
Index
Evnao parses and stores searchable sections.
- 03
Retrieve
The question matches relevant published context.
- 04
Review
Owners inspect gaps and improve the source material.
Inspect the answer, not just the output.
Use the demo to see how a question retrieves published context and keeps its source visible.