Last updated: August 23, 2026
This Refund Policy applies to paid Evnao subscriptions purchased through the applicable Merchant of Record. For new subscriptions, FastSpring currently serves as the Merchant of Record. Certain legacy subscriptions may continue to be administered through the provider originally used to create them.
This policy should be read together with Evnao's Terms of Service and Privacy Policy.
Starter and Pro plans may include a 7-day free trial. A valid payment method is required before the trial begins, but the regular subscription price is not charged at trial activation.
You may cancel before the trial expires to prevent conversion to a paid subscription. If you do not cancel before the trial period ends, the selected subscription will automatically become paid and FastSpring will charge the disclosed subscription amount for the chosen billing cycle.
Forgetting to cancel a free trial does not automatically guarantee a refund. However, mandatory consumer rights under applicable law still apply.
Paid Evnao subscriptions are available on monthly, 6-month, and annual billing cycles. Subscriptions renew automatically at the end of each billing period unless cancelled before renewal.
Cancelling auto-renewal prevents future renewal charges. The already-charged billing period is generally non-refundable for:
subject to applicable law and approved exceptions described below.
Evnao may investigate refund requests involving circumstances such as:
Submitting a refund request does not guarantee approval. Each request is reviewed on its individual circumstances.
Temporary outages or intermittent service issues do not automatically entitle a customer to a refund. Depending on the circumstances, Evnao may investigate and provide an appropriate remedy, which may include extending the subscription period or other measures at Evnao's discretion.
For annual and 6-month billing cycles, cancellation normally prevents the next renewal. The already-paid billing period is generally not refunded merely because the customer stops using Evnao before the period ends, subject to applicable law.
Evnao does not automatically provide prorated refunds for unused portions of an active billing period.
To request a refund, contact Evnao's billing support:
Evnao Billing Support
Email: billing@evnao.com
Please include:
Do not send the following in your refund request:
Approved refunds are processed through FastSpring or the applicable Merchant of Record that handled the original transaction. Evnao is normally the customer's primary support contact for billing inquiries and refund requests.
FastSpring may independently handle certain transactions for fraud, risk, regulatory, or chargeback-prevention reasons under its own policies.
Once a refund has been approved and submitted for processing, the time for funds to appear depends on the payment method, card issuer, bank, and payment network involved. Evnao does not control third-party processing timelines.
If you have a billing concern, we encourage you to contact Evnao's billing support first so we can investigate and resolve the issue directly. Contacting support does not affect your legitimate right to dispute a charge through your card issuer or payment provider.
Fraudulent or abusive chargebacks may be addressed under the Terms of Service.
Nothing in this Refund Policy limits any non-waivable cancellation, refund, cooling-off, or consumer rights available to you under applicable law.
Evnao may update this Refund Policy when its products, billing processes, or legal obligations change. When material changes are made, the Last updated date at the top of this page will be revised.
For refund requests or billing questions, email billing@evnao.com. For general privacy inquiries, email privacy@evnao.com.